Terms & Conditions

General information

The site M11SHOP.EU provides customers with information on products offered and how to purchase them. By accessing the site M11SHOP.EU users accept and agree to abide by all the conditions contained herein. M11SHOP.EU reserves the right to ask Users who do not accept or do not intend to comply with these terms, to refrain from accessing M11SHOP.EU.
Access to the site, and related services, is intended for personal use only.

Payment terms

M11SHOP.EU accepts the following forms of payment:

  • wire transfer
  • PayPal payment.

PayPal payment

Customers are allowed to pay by PayPal. If you are already a PayPal customer, simply log in with your details and confirm payment. If you do not have a PayPal account, you can open one and confirm the payment. In case of merchandise return, the applicable amount will be credited to the account used for payment.

Wire transfer

M11SHOP.EU will send the Customer an e-mail confirming the bank details for the wire transfer. Payment by bank transfer must be received within 2 working days; thereafter, within 8 hours of payment, the Customer undertakes to e-mail info@m11shop.eu the payment/accounting receipt with relative transaction reference number, providing the order number both at the time of payment and in the e-mail.
Only at that point will M11SHOP.EU proceed with order processing. If the payment is not made within this deadline, the order will be considered cancelled. M11SHOP.EU will send an e-mail to update the Customer on the order status.

Prices and currency

All orders are accompanied by an invoice in Euro showing the exact total amount of the purchase, as required by the rules governing international trade. The amount actually charged to your credit card or bank account may be subject to changes due to fluctuations in exchange rates or to bank commissions: for more details, we recommend customers to contact their bank.

Shipping methods

The shipment is charged to the customer: refer to the shipping cost table.

Order fulfillment / Product availability

Orders are processed Monday through Friday, from 9:00 am to 5:00 pm. Orders placed before 12:00 pm will be processed the same day; orders received later, will be processed the next working day. If the merchandise is in stock, it will be shipped within 2-3 working days.
If the merchandise is back-ordered or out of stock, M11SHOP.EU reserves the right to delay delivery for up to 15-20 working days from the time of order. Deliveries will take place within 24 hours for mainland Italy, excluding the islands. International shipments will require 2-4 days.
All customs duties are charged to the customer.
M11SHOP.EU reserves the right to notify the customer, by e-mail or as displayed on the screen for the selected garment, any delays in delivery for out-of-stock or back-ordered merchandise, for a maximum of 15-20 working days.

Order delivery

 Customers should carefully inspect their packages upon delivery before confirming a successful order receipt with their signature. The merchandise becomes customer property at the time the delivery form is signed. The following can occur:

  • At the time of delivery, the package appears to have been tampered with: we recommend customers to accept the delivery on contingency or refuse it
  • The customer refuses the shipment or requests the package to be returned to the sender: any refund costs possibly charged to M11SHOP.EU will be deducted from any refund due to the Customer
  • It is not possible to deliver the shipment to the address provided by the Customer in the order: the package could be returned to the sender

In this case, the shipping costs of the return package will be charged to the Customer.

Insurance

All products shipped are insured from the moment they are entrusted to the courier until delivery to the final Customer. Once delivered to the address provided, the merchandise is no longer insured.